Yes, you can. Doing so provides an extra failsafe. Think of it as not keeping all your eggs in one basket.

1. Find a new provider and configure your domain name there.
2. Create the same email address on your new server.
3. Redirect your domain name to the new server.
4. Configure your new email to send and receive mails.

1. Log into your DirectAdmin and navigate to the Email Accounts.
2. Create an account by entering your information.
3. Go back to DirectAdmin home and navigate to Forwarders and then Add Forwarder.
4. Fill in the relevant details.
5. Now you have an email account with your own email domain that can also be received by your personal email.

Email hosting is a service where your emails and related files are stored on a specific server. Web hosting usually includes emails, but email hosting excludes web and file hosting. This means email hosting is only for the sending, receiving, and creation of emails and email accounts. You're also able to configure it on your own domain and don’t need services like gmail.com to do so.

If you plan to send emails from a personalised company domain name, then yes. Email hosting is usually paired with standard web hosting. If you don't need website hosting and only need a professional email and a secure cloud server to store your emails on, then email hosting is the ideal solution.

Unfortunately, you can only host emails, however, if you need to host a website you can upgrade your package. Please open a ticket with our support team and we can assist you with the upgrade.

Yes, you can access your email account via webmail. We do, however, always advise our customers to set up their email accounts on an email client like Outlook.

Your email account can be set up on your cellphone. Outlook has a free app for IOS and Android you can download and use to manage your email account on your cellphone.

Yes, you can. An auto-responder is a program that, when setup for your email address, sends out an automatic pre-set reply to an email, as soon as it is received at this email address. To set up an Auto Responder, please refer to the following KnowledgeBase article.

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists”, purchased lists, and selling of lists will be treated as spam.

Any user who sends out spam will have their account terminated with or without notice.

Yes, you can create mailing lists and add/delete users, select a moderator, restrict people from joining a list or even ban users from a list. More information on this can be found in our knowledgebase.

To access your Webmail Interface, you can use the white-labelled URL: https://webmail.yourdomainname.com. or Use https://yourdomainname.com/Webmail

Once on the login page, you would need to login with your email address and the corresponding password.